Our Privacy Policy

1. Introduction

Ved Pathology Laboratory is committed to protecting the privacy and confidentiality of all individuals whose data we handle. This Privacy Policy describes how we collect, use, store, and disclose personal information through our centres, home collection services, website, and digital communication channels.

2. Information We Collect

Depending on the service you use, we may collect the following types of information:

• Basic details: name, age, gender, address and contact information.
• Health and clinical information relevant to diagnostic tests and reports.
• Payment-related information needed to process your transactions.
• Technical information such as IP address, device type, and browser details when you use our website.

3. How We Use Your Information

We use your information strictly for legitimate purposes such as:

• Registering you for diagnostic tests and processing your samples.
• Preparing, verifying and delivering your test reports.
• Scheduling appointments and coordinating home sample collection.
• Responding to your queries and service requests.
• Fulfilling legal, regulatory, and quality-assurance requirements.

4. Sharing of Information

We may share your information with treating doctors, hospitals, or authorized healthcare providers based on your request or consent. We may also share limited information with service partners (such as IT, courier or payment providers) who support our operations, under strict confidentiality obligations. We do not sell your data to third parties.

5. Data Security

Reasonable administrative, technical, and physical safeguards are in place to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to ensure strong protection, no method of electronic storage or transmission is completely secure.

6. Data Retention

Medical records and reports are retained for durations required by applicable laws, medical guidelines, and internal quality policies. Once data is no longer required, it may be securely archived, anonymised, or disposed of.

7. Your Rights & Choices

Subject to local regulations, you may have the right to:

• Request access to your reports and certain personal information we hold.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for certain non-essential communications.

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience, understand usage patterns, and enhance performance. You can manage cookie preferences through your browser settings, but some features may not function optimally if cookies are disabled.

9. Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in technology, regulations, or our internal processes. The latest version will always be available on this page, and continued use of our services implies your acceptance of the updated policy.

10. Contacting Us

For any questions, concerns, or requests related to this Privacy Policy, you can write to us at Vedpathlabmansa@gmail.com or call us on +91 84015 68709.